If you’re experiencing issues joining your virtual appointment, try the following:

1. Make sure your app is up to date

If you’re joining through the Scotia app, make sure you have the latest version installed.

2. Restart your device

A quick restart often resolves temporary glitches with audio, video, or app performance.

3. Check your camera and microphone permissions

Ensure the Scotia app or online banking has permission to use your Camera and Microphone.

4. Log out and log back in

Sign out of your account and then log back in to refresh your session, or close your browser and refresh your cookies if you’re joining from online banking.

5. Try a different device

If the issue continues, try logging in from a separate device such as another phone, tablet, or computer.