You can switch your primary mobile device anytime. There are two ways to switch your device and it only takes a few minutes.

Option 1

If you still have your device where you are receiving 2SV push notifications and would like to receive push notifications on a new device:

1. Sign into the Scotia mobile app on your current device
2. Go to the More menu
3. Tap Sign-in and security
4. Tap 2-step verification
5. Tap Deactivate 2SV
6. Sign into the Scotia mobile app on your new device
7. Tap Activate 2SV on the next screen

Option 2

If you do not have your device and you would like to receive push notifications on a new device:

1. Go to scotiabank.com and select the Sign In button
2. Select Need help signing in?
3. Select I lost my 2-step verification (2SV) device
4. Enter your username or card number
5. Correctly answer the security questions
6. Confirm your device
7. Sign into the Scotia mobile app on your new device
8. Tap Activate 2SV on the next screen

If you don’t have a new phone or you’re having any issues accessing your account, please give us a call at 1-800-472-6842 so we can help.