You can switch your primary mobile device anytime. There are two ways to switch your device and it only takes a few minutes.

Option 1

If you still have your device where you are receiving 2SV push notifications and would like to receive push notifications on a new device:

1. Sign into the Scotia mobile app on your current device
2. Go to the More menu
3. Select Sign-in and security
4. Select 2-step verification
5. Select Deactivate 2SV
6. Sign into the Scotia mobile app on your new device
7. Select Activate 2SV on the next screen

Option 2

If you don't have your device and you'd like to receive push notifications on a new device:

1. Go to scotiabank.com and select Sign In

2. Select Need help signing in?

3. Select I lost my 2-step verification (2SV) device

4. Enter your username or card number and password

   If you're prompted to answer security questions:

5. Correctly answer the security questions

6. Confirm the device you’d like to remove 2SV from

7. Sign into the Scotia mobile app on your new device

8. Select Activate 2SV on the next screen

   If you're prompted to enter a text message verification code:

9. Get the verification code from the text message we sent to your mobile device

10. Enter the verification code

11. Confirm the device you’d like to remove 2SV from

12. Sign into the Scotia mobile app on your new device

13. Select Activate 2SV on the next screen

If you don’t have a new phone or you’re having any issues accessing your account, please give us a call at 1-800-472-6842 so we can help.