How do I set up 2-step verification again if my mobile device is lost, stolen, or I get a new device?

If you get a new mobile device for any reason, you’ll need to deactivate 2-step verification on your old mobile device and set it up again on your new one.

You don’t need to have access to your old device to deactivate 2SV. To deactivate 2SV:

  1. Go to and select Sign in

  2. Select Need help signing in?

  3. Select I lost my 2-step verification (2SV) device

  4. Enter your username or card number and password

    If you're prompted to answer security questions:

  5. Correctly answer the security questions

  6. Confirm the device you’d like to remove 2SV from

    If you're prompted to enter a text message verification code:

  7. Get the verification code from the text message we sent to your mobile device

  8. Enter the verification code

  9. Confirm the device you’d like to remove 2SV from

Once you have a new mobile phone, you can sign in to the Scotia mobile app to activate 2SV again. If you don’t have a new phone or you’re having trouble accessing your account, please give us a call at 1-800-472-6842 so we can help.

Last updated May 21, 2024