Why are there two different 2-step verification options, and can I choose which one I use?

The type of 2-step verification you have depends on whether you use the Scotia mobile app or Scotia online banking.

If you bank through the Scotia mobile app or using both the app and online banking, then 2-step verification will be push notifications through the Scotia app on your mobile phone. If you bank online, you'll get unique verification codes sent by text message to your Canadian mobile phone when you sign in from a new device.

It’s not currently possible to choose the type of 2SV you're using.

2-step verification is required for both mobile and online banking. It’s one of the best tools we’ve got to guard against fraud.

Learn more about 2SV here.

Last updated May 25, 2023