Can I turn off 2-step verification once I’ve set it up?
2-step verification is a security feature that we require for mobile and online banking. It’s one of the best tools available to prevent fraud and helps make sure that you’re the only person who can access your money.
If you’re switching to a new mobile device, you can deactivate 2SV on your old one and reactivate it on your new one. There are two ways to switch your device, and you'll be prompted to set up 2SV again when you sign in on the new device.
If you don’t have a new device or you’re having any issues accessing your account, please give us a call at 1-800-472-6842 so we can help.
Why is 2-step verification (2SV) required for mobile and online banking?
How often will I be required to confirm my identity through 2-step verification (2SV)?
Why does my mobile device need screen lock to use 2-step verification (2SV)?
How will 2SV be affected if I change my username or password?
How do I set up 2-step verification again if my mobile device is lost, stolen, or I get a new device?