What are the operating hours for the Customer Support Centre for Merchant Services? 

Terminal Phone Support (technical issues) is available 24/7 at 1-866-814-2769.

Account Management Phone Support (transaction inquiries, funding, and more) is available from Monday to Friday, 9 am to 8 pm ET at 1-866-814-2769.

Reach out to payment.support@chase.com for email support; 24 to 48 hour response time during business hours.

Last updated May 21, 2025