Use the Wire memos feature to communicate with the Bank about traces, investigations, and recalls related to wire payments.

Requesting information about past wire transactions? Send a query memo. You’ll need to provide the payment ICN*, as well as a reason for your query.

Requesting that a wire payment be cancelled? Send a recall memo. You’ll need to provide the payment ICN*. NOTE: We make our best effort to fulfill recall requests. However, in some cases the receiving bank may have already processed the payment.

Requesting something other than a query or recall? Send a free-form memo. If applicable, please include the investigation case number.

Once the Bank has received your memo, it will be assigned a reference number. Use this reference number as one way to search for and review your existing memos, along with memo type, status, and creation date. To view details of a memo listed in your search results, click on its reference number

*Scotiabank automatically generates an internal control number (ICN) for each transaction received and processed."