Use the Wire memos feature to communicate with the Bank about traces, investigations, and recalls related to wire payments. The Bank will respond to your memo through an incoming wire memo. These messages can be viewed in the Message Centre.

Requesting information about past wire transactions? Send a query memo. You’ll need to provide the payment ICN*, as well as a reason for your query.

Requesting that a wire payment be cancelled? Send a recall memo. You’ll need to provide the payment ICN*. NOTE: We make our best effort to fulfill recall requests. However, in some cases the receiving bank may have already processed the payment.

Requesting something other than a query or recall? Send a free-form memo. If applicable, please include the investigation case number.

Once the Bank has received your memo, it will be assigned a reference number. Use this reference number as one way to search for and review your existing memos, along with memo type, status, and creation date. To view details of a memo listed in your search results, click on its reference number

*Scotiabank automatically generates an internal control number (ICN) for each transaction received and processed."