There are a few reasons a mobile cheque deposit might not work. Please use this list of best practices to help with a successful deposit:

• Please ensure the cheque is flat and as wrinkle-free as possible
• Take the photo from about 6 inches (15 centimetres) above the cheque
• Place the cheque on a black or dark surface, with no pattern
• Take the photo in a bright room, but try to avoid shadows and reflections (changing positions may help)
• Clear away nearby papers and cover surface designs
• If an error message pops up, exit the Deposit a cheque feature, and then re-enter and retry
• If still experiencing issues, please shut off autocapture, then hold the camera above the cheque, be as still as possible, and try again

Contact-free deposits can also be made using our ABMs.