Why can't I download my report?
This may be due to a browser issue. Check that you have any browser pop-up blockers turned off. Clear your cache and any stored cookies.
Another reason a report might not download immediately is if the file size is too large. In this case, the report may have been sent to your Message Centre.
If you are still unable to download the report contact our Technical Support Helpdesk at 1-800-265-5613
Last updated June 16, 2021