Some transactions made with a Scotiabank Visa credit card or a Visa access card for a Scotiabank line of credit account can be disputed through the Scotia app.

Examples of Scotiabank Visa transactions eligible to be disputed on the Scotia app include:

• Purchases processed for the wrong amount
• Being charged twice for the same purchase
• Not receiving a refund if you were entitled to one
• Merchandise or services that you were charged for, but did not receive
• Merchandise or service received is not as described
• Merchandise received is counterfeit
• You have cancelled a service with the merchant for a recurring service (like a utility or gym membership) and are still being charged

Please note, Scotiabank American Express credit card and Scotiabank Mastercard credit card disputes can’t be submitted through the Scotia app at this time.

If you suspect a posted transaction on your account is fraudulent, please call us at 1-866-267-4670 as soon as possible so we can help.