The Scotiabank chatbot is a computer program powered by artificial intelligence that you can chat with on the Scotia app. The chatbot is available 24/7 to answer your questions and direct you to spots in the app to complete your everyday banking, saving you from picking up the phone or scrolling through FAQs. If you have questions about everyday banking and credit cards that the chatbot can’t answer, it can also connect you with a customer care advisor when one is available.