Support information presented in American Sign Language (ASL)

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Get started with the app

Learn about what you need to sign in to our mobile app.

Go to ASL video about getting started with the app
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Activate your account

What you need to do in order to start banking online and in the app.

Go to ASL video on activating your account
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Understand your balances

Learn about the difference between your current and available balances.

Go to ASL video about understanding your balances
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Prevent identity theft

Some tips to help protect your personal information.

Go to ASL video about helping prevent identity theft
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Learn about the ScotiaCard security code

Information on your security code and where to find it.

Go to ASL video about the ScotiaCard security code
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Confirm your identity online

Find out when you’ll need your ScotiaCard security code.

Go to ASL video about confirming your identity online
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Learn about the TeleScotia Code

Information about the code and how to use it for telephone banking.

Go to ASL video about the TeleScotia Code
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Find out why we ask security questions

Learn more about how this security feature helps keep your info safe.

Go to ASL video about why we ask security questions
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Contact us about accessibility

How to reach out to Scotiabank.

Go to ASL video about how to contact Scotiabank
Last updated March 18, 2021