What is a dispute?

A dispute is a transaction you believe is incorrect, such as:

  • Transactions you have not authorized
  • Charges processed for the wrong amount
  • Being charged twice for one purchase
  • Being charged for an item you didn’t purchase
  • Failing to receive a refund
  • Merchandise or services not received
  • Merchandise received is not as described
  • Merchandise received is counterfeit
  • You have cancelled a service and are still being charged

It’s best to start by trying to resolve the issue with the merchant directly, prior to initiating a dispute.

Last updated September 2, 2020