What do I do if my card was lost or stolen?
Please call us as soon as possible so we can help:
- 1-800-645-0288 (Services for Deaf, deafened and hard of hearing)
- 416-701-7200 (Greater Toronto/outside Canada and USA, call collect)
You can also temporarily lock your credit card through the Scotiabank mobile app. When your card is locked, all cash advances, purchases, and withdrawals will be declined.
You can lock or unlock your Visa or American Express in our app:
- Tap My accounts
- Tap your credit card account
- Tap Manage
- Under Settings, tap Lock or unlock card
If your chequing account, savings accounts, debit card, or Mastercard is lost or stolen, please call us or visit one of our branches.