Secret word: It is a word that is sent by text message to the mobile phone number registered with the bank. To resend the secret word and reset a user's password, log in to ScotiaConnect using the following link:
https://ccop-u.scointnet.net/?countryId=CO

1. Log in with user, password and assigned Token.
2. Once you have successfully logged in, you will see the ScotiaConnect home page; select the "Admin" option on the top right hand side.
3. On the next screen, you will be in Customer Admin; select the Administrator option, and you will have access to the following options:
   • Users
   • User group
   • Company
4. Select the "Usuarios" (Users) option from the dropdown menu.
5. Select the user for which you want to generate the process.
6. Select "Generar palabra secreta" (generate secret word) and "Solicitar número de referencia" (request reference number).
   The user must register with this information to regain access.

If you are the only admin, please contact our call centre:

• Bogotá: 7561616
• Cali: 4891616
• Ibague: 2771616
• Medellín: 6041616
• Neiva: 8631616
• Pereira: 3401616
• Bucaramanga: 6971616
• Barranquilla: 3851616
• Cartagena: 6931616
• Cúcuta: 5955195
• Santa Marta: 4365966
• Villavicencio: 6836126
• Valledupar: 5898480
• Popayán: 8353735
• Rest of the country: 018000522222

Enter your company’s NIT number, and listen to the options in the service menu.