Please note that some clients already have the debit card lock feature on their banking app. It will be available to all clients in the coming year.

If you’ve misplaced your Scotiabank debit card, our card lock service gives you the ability to temporarily lock your card in the app:

1. Select My accounts, then your debit card account
2. Select Manage
3. Select Lock or unlock card and use the toggle to lock or unlock your card

If your card is locked, you won't be able to make new purchases, use ABMs, or receive refunds until you unlock that card. Any pre-authorized transactions and bills you’ve set up with that card will still go through. You’ll also be able to use your digital wallet.

Once you find your card, you can unlock it in the app.

If you think your card is permanently lost or stolen, you can lock your card and call us at 1-800-472-6842 to cancel it and get a new one. You can also visit a branch.