Whether you’re locked out of your account or just want to change your password, the following steps will help.

If you forgot your password, you’ll need to reset it:

From the app’s sign in screen, select Need help signing in? (iOS) or Forgot your username or password? (Android)
Select I forgot my password
Enter your username or card number
Select Continue
Answer the personal security questions
Select Continue
Create a new password that follows the requirements listed
Select Continue

If you know your password and just want to change it:

How do I update a beneficiary?

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