If you were charged for merchandise you didn’t receive or for services not received on or after the service date, contact the merchant directly to try and resolve the issue before initiating a dispute.

We’ll only be able to dispute a credit card transaction once it has posted to your account. For a demo on how to review your transactions to see if they’re pending or posted, visit our Digital Banking Guides.

If you can't reach a resolution with the merchant, please have the following information ready:

• expected date of service
• the date of last merchant contact
• contact method and merchant response
• details of the charge from the invoice or airline itinerary

For day-to-day bank account and credit card transactions or charges, call 1-800-504-0716.