How do I dispute a transaction on my account?

If you were charged for merchandise you didn’t receive or for services not received on or after the service date, it’s a good idea to contact the merchant directly to try and resolve the issue before initiating a dispute.

We’ll only be able to dispute a credit card transaction once it has posted to your account. For a demo on how to review your transactions to see if they’re pending or posted, visit our Digital Banking Guides.

If you can't reach a resolution with the merchant, please have the following information ready when you call us:

  • expected date of service
  • the date of last merchant contact
  • contact method and merchant response
  • details of the charge from the invoice or airline itinerary

For day-to-day bank account and credit card transactions or charges, call 1-800-504-0716.

Last updated January 4, 2024