Can I turn off 2-step verification once I’ve set it up?
No, because 2-step verification is a security feature that we require for mobile banking. It is one of the best tools available to prevent fraud and ensures that you are the only person who can access your money.
However, if you’re switching to a new mobile device, you can deactivate 2SV on your old one and reactivate it on your new one. There are two ways to switch your deviceswitch your device. You will be prompted to set 2SV up again when you sign in on the new device.
If you don’t have a new device or you’re having any issues accessing your account, please give us a call at 1-800-472-6842 so we can help.