If you’ve received counterfeit merchandise, please gather the following information before starting a digital dispute through the app:<ul class="list articleAnswer"><li class="list__item articleAnswer">Merchant name </li><li class="list__item articleAnswer">Purchase date </li><li class="list__item articleAnswer">Purchase amount</li></ul><a class="Link__link Link__link--emphasis" href="https://help.scotiabank.com/article/how-do-i-submit-a-digital-dispute-on-the-scotia-app?origin=dotcom_help#main" data-type="How to submit a dispute" >Learn how to submit a digital dispute here</a>.It’s also important to contact the <a class="Link__link Link__link--emphasis" href="https://www.antifraudcentre-centreantifraude.ca/index-eng.htm" data-type="Canadian Anti-Fraud Centre" >Canadian Anti-Fraud Centre</a> to report the counterfeit merchandise.

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What can I do if items I ordered turn out to be counterfeit?

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