Scotiabank partners with Chase Payment Solutions to provide Merchant Services. The contact information below connects you directly with Chase, our trusted partner, for assistance.

If you need Chase onboarding support for your digital application or ordering terminals:

• Phone: 1-866-879-6219 (Mon to Fri 8 am - 6 pm ET)

Once your application is approved, Chase provides post-onboarding support including account maintenance inquiries (for example: transactions, funding), Monday to Friday, 9 am to 8 pm ET, in addition to 24/7 terminal support:

• By phone: 1-866-814-2769
• By email: payment.support@chase.com (24-48 hour response time during business hours)