After an EFT has been submitted, it might fail a Bank or payment system validation and be marked with a status of Rejected. This could be due to incorrect or incomplete payment information. You can attempt to set up the payment again, double-checking the details.

If for some reason an EFT cannot be received by the recipient’s financial institution, it will be marked with a status of Returned. You can attempt to set up the payment again on ScotiaConnect. Consider checking with your recipient to be sure you have their accurate payment information.

If you are uncertain whether your EFTs have been processed successfully contact the technical support helpdesk at 1-800-265-5613 to vadliate the status. Do not resend payments unless you are certain they have been rejected.