Why are there two different 2-step verification options?

The type of 2-step verification you have depends on whether you use the Scotia mobile app or Scotia online banking.

If you bank through the Scotia mobile app, then 2-step verification will be push notifications through the Scotia app on your mobile phone.

If you bank online, then you will get one-time verification codes sent by text message to your mobile phone when you sign in from a new device.

Last updated August 2, 2022