Either the primary cardholder or supplementary cardholder can report the card as lost, stolen, or damaged by calling us:

• 1-800-387-6466 (Canada/USA)
• 1-800-645-0288 (TTY - Canada/USA)
• 416-288-1440 (Greater Toronto/outside Canada and USA, call collect)

Please note, only the primary cardholder or co-borrower can request a new or replacement supplementary card. To request a new card, please call 1-800-472-6842.