What is phone fraud (vishing)?

The term comes from “voice” and “phishing”. Vishing uses telephone communications in combination with email or the internet to steal information and money from unsuspecting consumers. There are a few different methods con artists use. Typically, you are contacted by either a recorded phone message or by email and directed to call a phone number or go to a website to enter personal information.

Always remember that Scotiabank will never send you unsolicited emails or SMS messages asking for confidential information, such as your password, PIN, Access Code, credit card, and account numbers. We will never ask you to validate or restore your account access through email or pop-up windows.

Last updated July 2, 2020