What is phone fraud (vishing)?

The term comes from “voice” and “phishing.” Vishing uses telephone communications in combination with email or the internet to steal information and money from unsuspecting consumers.

There are a few different methods that fraudsters use. Typically, you are contacted by either a recorded phone message or by email and then directed to call a phone number or visit a website to enter personal information.

Always remember that Scotiabank will never send you unsolicited emails or SMS messages asking for confidential information, such as your password, PIN, Access Code, credit card, or account numbers. We will never ask you to validate or restore your account access through email or pop-up windows.

Visit our Cybersecurity & Fraud Hub to learn how to recognize phishing.

Last updated March 2, 2023