A dispute is a transaction you believe is incorrect, such as:

• Transactions you have not authorized
• Charges processed for the wrong amount
• Being charged twice for one purchase
• Being charged for an item you didn’t purchase
• Failing to receive a refund
• Merchandise or services not received
• Merchandise received is not as described
• Merchandise received is counterfeit
• You have cancelled a service and are still being charged

It’s best to start by trying to resolve the issue with the merchant directly, prior to initiating a dispute.