What does it mean to lock a card?

Locking your card means that all new purchases, cash advances, or other transactions, either online or in person, will be declined. Any interest or annual fees that apply to your account, or payments you make to your account, will still be processed.

Once you find your card, you can unlock it in the mobile banking app.

If you think your card is permanently lost or stolen, you can lock your card in the app and call us to cancel it and get a new one.

Last updated May 22, 2024