I got a notification that someone is trying to sign in to my account but it’s not me. What do I do?
If you receive a sign-in notification on your device but you haven't tried to sign in, someone might be trying to access your account using your username and password. Tap No, it’s not me on the notification to block the sign-in attempt. We recommend that you update your password as soon as you can.
If you're at all concerned about your account, please give us a call at 1-800-472-6842.
Last updated May 26, 2023
Can I activate 2-step text message verification if I don’t live in Canada or do not have a Canadian mobile phone number?
Can I turn off 2-step verification once I’ve set it up?
How do I set up 2-step verification?
Why are there two different 2-step verification options, and can I choose which one I use?