I made a mistake when paying my bill. How do I fix it?

    If you notice the mistake before 8:30 pm ET on the same day you paid the bill, you can delete the payment online:

    1. From your Accounts page, select Bill Payments
    2. Select Upcoming Activities
    3. Delete the incorrect bill payment

    You can then set up a new payment for the correct amount.

    If you don't notice the mistake until after 8:30 pm ET, please call us at 1-800-472-68421-800-472-6842.

    Last updated July 4, 2020
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