How do I update my mobile number to make sure I continue to get 2-step text message verification codes?

It’s important to keep your phone number updated to protect your accounts with 2-step text message verification. Here’s how:

  1. Sign in to Scotia online banking and select Manage my accounts
  2. Select Security and passwords, then Update security verification method, then Update verification method
  3. Select Update your phone number
  4. Select Edit mobile number
  5. Enter mobile phone number to receive verification codes
  6. Get a text message with verification code
  7. Enter verification code online, then select Complete set up
  8. Select Continue

You can also update your mobile number when you are not signed in to Scotia online banking. Here’s how:

  1. Select Need help signing in? on the sign in page
  2. Select I need to update my mobile number used for 2-step verification (2SV)
  3. Select Continue at the context setting page
  4. Enter username at the next page
  5. Answer the security questions successfully
  6. Enter mobile phone number to receive verification codes
  7. Get a text message with verification code
  8. Enter verification code online
  9. Select Continue
Last updated November 23, 2022