How do I make a claim because my trip had to be cancelled or was interrupted because of COVID-19?

Given the current situation, travel suppliers may be waiving cancellation/change fees. Be sure to contact your travel supplier first to see if they will allow you to cancel your original booking and/or apply a credit towards future travel. Coverage is only available for non-refundable expenses.

If your travel supplier will only issue a partial refund or refuses to issue any refund or credit for future travel, please obtain that information from them in writing. Having written confirmation from your travel supplier will assist the insurer and minimize delays in processing your claim.

If you do have a non-refundable expense claim, the insurer is focusing on helping customers with urgent and immediate travel issues as a priority. We ask that only customers with travel bookings in the next 3 weeks contact the insurer for assistance at this time.

Claims can be filed online by visiting or by calling Scotia Assist at the following numbers:

Scotiabank Platinum American Express credit cards

  • 1-877-391-7507 Canada and the United States (or 416-572-3636 collect from other countries)

All other American Express and Visa credit cards

  • 1-800-263-0997 Canada and the United States (or 416-977-1552 collect from other countries)

When calling Scotia Assist for trip cancellation and/or trip interruption-related inquiries, please do not select the option for travel emergency medical assistance. This is for medical emergencies only.

Last updated December 24, 2021