How do I get Merchant Services support?

Contact Chase Account Management Phone Support, Monday to Friday from 9 am to 8 pm ET at 1-866-814-2769 for questions about your accounts including: 

  • Transaction inquiries 
  • Funding 
  • Reporting transaction issues 

You can also contact payment.support@chase.com for responses within 24-48 hours during business hours. 

Last updated May 21, 2025