How do I access alternative formats and communication supports?

Scotiabank is committed to providing accessible information and communication to its customers. We recognize that persons with disabilities may use methods other than standard print to access information. Scotiabank will communicate with individuals with disabilities in ways that account for their disability while remaining accommodating and respectful. Some methods that Scotiabank offers include large print, accessible PDF, and braille.

You can request alternate format documents and communication supports by:

  • Calling 1-800-472-6842 and entering your card or account number when prompted (when asked why you’re calling, say “Agent” or press “0.”)
  • Speaking to your Scotiabank advisor
  • Emailing to let us know exactly what you need
  • Using the live chat in our app. To access the live chat, please sign in to your Scotia mobile app and select More, then select Contact us, and finally Chat with us

Once we receive your request, your documents will be sent to you within 10 – 12 business days.

Visit our Accessibility features page to learn more about accessibility features you can use to help you bank your way.

Last updated April 22, 2024