How can I unlock a locked card?

You can unlock your Visa or American Express in our app:

  • Tap My accounts
  • Tap your credit card account
  • Tap Manage
  • Under Settings, tap Lock or unlock card

If your chequing account, savings accounts, debit card, or Mastercard is locked, or you can't unlock your card on the app, please call us at 1-800-472-6842 or visit one of our branches.

Last updated November 10, 2022