2-step verification adds an extra layer of protection to your account by using two ways to verify your identity when you sign in to online banking or the mobile app.

Most of the time, you can sign in as usual. If we detect a sign-in attempt from a new device, browser, or location, we'll ask you to complete a second verification step to confirm it's really you.

Your 2-step verification method depends on how you bank:

• If you use the Scotiabank app: You'll receive a notification in the app or in the notification centre of your primary mobile device (this is the device you used to set up 2-step verification and is normally the one you use most often for banking). We may also send you a notification to confirm your identity when you contact us by phone.
• If you only use online banking: You'll receive a verification code by text message or automated phone call.

Learn more about 2-step verification.