Why does a message appear in the Scotiabank app when I’m on call?
This message is a security reminder to help protect you from scams.
Some scammers may call pretending to be from Scotiabank and ask for details like your passwords, PINs, verification codes, or card numbers and expiry dates.
The app detects that you’re on a call to remind you to keep your information safe. We never listen to or record information about your phone calls.
Last updated November 25, 2025