Why can't the app read my cheque when I use Mobile Deposit?

Try these tips to get a better image:

  • Put the cheque on a flat, dark surface
  • Make sure you have enough light
  • Try to avoid shadows on the cheque
  • Smooth out any folds or wrinkles
  • Make sure you can see all four corners of the cheque in the frame
  • Keep your hands steady when taking the picture
Last updated August 6, 2020