If you have a Scotiabank Visa credit card, Scotiabank American Express credit card, or a ScotiaLine® access card that has been damaged, the primary cardholder can request a replacement for a damaged card in the Scotia app:

1. From the home screen, select your credit card account
2. Select Manage
3. Select Replace damaged card

The primary cardholder, co-borrower or supplementary cardholder can report the card as lost, stolen, or damaged by calling us:

• 1-800-387-6556 (Canada/USA)
• 416-288-1460 (Greater Toronto/outside Canada and USA, call collect)
• 1-866-267-4726 (Relay services for Deaf, deafened, and hard of hearing customers)

Please note, only the primary cardholder or co-borrower can request a new or replacement supplementary card.