I made a mistake when paying my bill. How do I fix it?

If you notice the mistake before 8:30 pm ET on the same day you paid the bill, you can cancel the payment:

  1. From the app's Home screen, tap Move money
  2. Tap Pay bills
  3. Tap Manage bills
  4. Go to Pending Payments and tap the bill payment you want to cancel
  5. Tap Cancel payment

You can then set up a new bill payment for the correct amount.

If you don't notice the mistake until after 8:30 pm ET, please call us at 1-800-472-6842.

Last updated December 1, 2023