If you’ve misplaced your Scotiabank Visa credit or debit card, or your American Express card, our card lock service gives you the ability to temporarily lock your card in the app:

1. Select My accounts, then your credit or debit card account
2. Select Manage
3. Select Lock or unlock card and use the toggle to lock or unlock your card

If your card is locked, you can’t make new purchases, use ABMs, or receive refunds until you unlock that card. Any pre-authorized transactions and bills you’ve set up with that card will still go through. You’ll also be able to use your digital wallet.

If your credit card is saved as a payment method with a merchant, those purchases may still be processed while your card is locked.

Once you find your card, you can unlock it in the app.

If you think your card is permanently lost or stolen, you can lock your card and call us at 1-800-472-6842 to cancel it and get a new one. You can also visit a branch.

If your Mastercard is lost or stolen, please call us or visit one of our branches.