Live chat advisors can help you get a new credit card if yours was damaged or lost. You can connect with Scotia chat and type in “replace card” between 8 am and 10 pm ET.

If you can’t connect with a live chat advisor, you can call us 24/7 at:

• Scotiabank Visa or American Express card: 1-800-472-6842
• Scotiabank Mastercard: 1-800-307-7309
• Relay services for Deaf, deafened, and hard of hearing clients: 1-866-267-4726

Once you order a replacement card, it should arrive in approximately 7 to 10 business days. If you don’t receive your card in that time, please call us at the numbers listed above.

Keep in mind that you must be the primary cardholder or co-borrower on the account to request a new card. If you’re a supplementary cardholder, the primary cardholder or co-borrower must make this request for you. You’ll know if you’re a primary cardholder or co-borrower if your name appears on the account statement.