If you have a personal Scotiabank Visa credit card, Scotiabank American Express credit card, or a ScotiaLine® access card that has been damaged you can request a replacement card in the Scotia app:

1. From the home screen, select your credit card account
2. Select Manage
3. Select Replace damaged card

Live chat advisors can help you replace your card if yours is lost or damaged. Connect with Scotia chat in the app and enter replace card between 8 am and 10 pm ET.

If it’s not possible to connect with a live chat advisor, call us anytime at:

• Scotiabank Visa credit card or ScotiaLine® access card: 1-800-387-6556
• Scotiabank American Express card: 1-888-860-5477
• Scotiabank Mastercard: 1-800-288-9965
• Relay services for Deaf, deafened, and hard of hearing clients: 1-866-267-4726

Once you order a replacement card, it should arrive to the address we have on file in approximately 7 to 10 business days. If you don’t receive your card within that time, please call us.

You must be the primary cardholder or co-borrower on the account to request a new card. If you’re a supplementary cardholder, the primary cardholder must make this request for you in the app, through live chat, or by phone. The co-borrower can make this request for you through live chat or phone.

The name of the primary cardholder or co-borrower appears on the account statement.