Yes, if you get a new mobile phone with a new phone number, you’ll need to deactivate 2-step verification on your old mobile phone and set it up again on your new one.

To deactivate 2SV on your old mobile phone:

1. Go to scotiabank.com and select the Sign In button
2. Select Need help signing in?
3. Select the option I lost my 2-step verification (2SV) device
4. Enter your username or card number
5. Correctly answer the security questions
6. Confirm your device

Once you have a new mobile phone, you can sign in to the Scotiabank app to activate 2SV again.

If you don’t have a new phone or you’re having any issues accessing your account, please give us a call at 1-800-472-6842 so we can help.