How do I make a claim for a trip that has been cancelled or interrupted as a result of COVID-19?

Given the current situation, travel suppliers may be waiving cancellation/change fees. Be sure to contact your travel provider first to see if they will allow you to cancel your original booking and/or apply a credit towards future travel. Coverage is only available for non-refundable expenses.

If you do have a non-refundable expense claim, the insurer is focusing on helping customers with urgent and immediate travel issues as a priority. We ask that only customers who had planned on travelling in the next 3 weeks contact the insurer for assistance at this time. Those not travelling in the next 3 weeks, we ask that you please wait until after April 15th to contact the insurer for assistance.

Claims can be filed online by visiting or by calling Scotia Assist at:

Scotiabank American Express Credit Cards

  • 1-877-391-7507 Canada and the United States (or 416-572-3636 collect from other countries)

Scotiabank Passport Visa Infinite Credit Cards

  • 1-877-711-8286 Canada and the United States (or 613-634-6980 collect from other countries)

Scotiabank Momentum Visa Infinite & Scotiabank GM Visa Infinite Cards

  • 1-800-263-0997 Canada and the United States (or 416-977-1552 collect from other countries)

When calling Scotia Assist for Trip Cancellation and/or Trip Interruption-related inquiries, please do not select the option for Travel Emergency Medical Assistance. This is for medical emergencies only.

Last updated June 3, 2020