You can switch your primary mobile device anytime. There are two ways to switch your device.

Option 1

If you still have the device that you're receiving 2SV push notifications on and would like to receive push notifications on a new device:

1. Sign into the Scotia app on your current device
2. Go to the More menu
3. Select Sign-in and security
4. Select 2-step verification
5. Select Deactivate 2SV
6. Sign into the Scotia app on your new device
7. Select Activate 2SV on the next screen

Option 2

If you don't have your device and you'd like to receive push notifications on a new device:

1. Go to scotiabank.com and select Sign In
2. Select Need help signing in?
3. Select I am not getting 2-step verification (2SV) push notifications
4. Enter your username or card number and password
5. If you're prompted to answer security questions, correctly answer the security questions
6. If you're prompted to enter a verification code, get the verification code we sent to your phone number and enter it
7. Confirm the device you’d like to remove 2SV from
8. Sign into the Scotia app on your new device
9. Select Activate 2SV on the next screen

If you’re having any issues accessing your account, please give us a call at 1-800-472-6842 so we can help.